THE TRUTH ABOUT CUSTOMER SERVICE WORKSHOP
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WORKSHOPS

Sexual Harassment Prevention Training gets you compliant with California ’s law, AB 1825, which requires companies with 50 or more employees to train all supervisors in sexual harassment prevention.

Effective Management: the Nuts and Bolts is designed for anyone who manages people, and those aspiring towards management. The all-encompassing workshop integrates employment law, leadership issues, how to work through conflict, and how to coach employees for high-performance.

The Truth About Customer Service workshop is designed for anyone who interacts with customers. The workshop integrates what genuine customer care is, listening skills, communication styles, and how to work through conflict.

The HR Fundamentals Workshop is great for HR professionals just getting started in their careers and non-HR professionals who are responsible for HR functions. The workshop covers employment laws; HR policies and practices; and recruiting, selecting, and retaining the best employees.

 

 

 The Truth About Customer Service one-day workshop can help any employees who interact with your customers. It is ideal for customer service representatives of all levels, from the newly hired to the seasoned professional. The workshop integrates what genuine customer care is, listening skills, communication styles, and how to work through conflict – all things that challenge customer service representatives on a daily basis.

Topics, covered in a practical and useful way, include:

  • Understanding who the customer is and how to better understand what drives them
  • Exploring negative feelings towards customers
  • The truths of customer service
  • Learn how to listen effectively
  • Learn what “active listening” is and how to use it
  • Learn ways to let customers know you are listening to them
  • Learn how to modify communication styles to match that of the customer
  • Learn how to work through conflict with customers
  • Learn techniques and phrases to use with customers during conflict
  • Learn how to build rapport with customers

We offer two options for The Truth About Customer Service workshop . You can come to us and take one of our Public Workshops. Or, we’ll tailor it for you and bring the Onsite Workshop to you.

Public Workshop Details

If you’d like to come to one of our The Truth About Customer Service Public Workshops:

  • We offer workshops quarterly in Los Angeles and Orange County .
  • Contact us for pricing information.

Onsite Workshop Details

If you’d like us to bring The Truth About Customer Service workshop to you:

  • We’ll come to your location, wherever you are.
  • We do everything we can to accommodate your schedule and work-shift requirements. We are available to facilitate the training Monday through Friday, both days and nights. We are also available weekends – however, there will be an additional fee for weekend workshops.
  • We can either facilitate the program over one 8-hour session or two 4-hour sessions.
  • Contact us for pricing information.
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