MICHELE WIERSCHEM

Michele Wierschem, a founding partner of MetaForce, has been in the field of training & customer care for over fourteen years and in human resources for over six years. In that time she has worked in HR front-line support, implementation, training, project management, and customer-centric support centers. Since founding MetaForce, Michele has furthered her HR experience, becoming a human resources professional in her own right, which meshes perfectly with her customer care and training background.

Prior to founding MetaForce, Michele was Director of Customer Care for the start-up company Online Transaction Technologies, a business-to-business application service provider. There she organized and managed the technical support department and created, setup and maintained all human resources policies and procedures. In addition, she developed and implemented employee and customer training programs, employee benefits programs and handbooks, and customer care benchmarking surveys. In prior years, Michele trained and facilitated classes for a computer-based training organization. She also implemented and supported organizations for complex, customized software, while also offering trouble-shooting and training.

Michele’s customer care philosophy is based on the core value of respect. Simply: a customer who is treated genuinely and with respect will be a customer for life. Thus, Michele works hard to understand her clients and their customers in order to develop customized solutions, policies, and practices. The long-term result is consistent customer care that exceeds expectations.

Michele has a BS in accounting and is a member of the American Society for Training and Development and the Society for Human Resources Management. Michele is certified as a Professional in Human Resources (PHR).

Little known fact: Michele attended Wendy Ward Charm School as a teenager, which, unfortunately, has not kept her from tripping and falling on a regular basis.